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Our Services include:

IN-HOUSE TRAINING AND DEVELOPMENT

We design and deliver In-House Training and Development programs for Responsiveness Skills - that is, skills for excellent customer service, dealing with difficult behaviours, supervision and leadership skills, coaching and mentoring and team development.

Our training has a reputation for:

  • having a high commitment to practical outcomes
  • a strong combination of a reliable theory/research base together with skills development
  • high levels of participation by those in workshops, leading to high levels of participant satisfaction, and enjoyment
  • programs specifically related to organisational and participants’ needs through prior consultation and/or surveys
  • professional integrity.

PUBLIC PROFESSIONAL DEVELOPMENT PROGRAMS

From time to time we offer public professional development programs. Click here for details of upcoming events.

PROFESSIONAL AND LIFE COACHING

We have professionally qualified and experienced coaches who provide professional and behavioural coaching services to individuals and small groups.

Coaching programs are tailored to suit individual needs. it is particularly beneficial for workers or managers who wish to develop specific skill sets eg. interpersonal communication, assertiveness, conflict management, workplace coaching.

ORGANISATION DEVELOPMENT CONSULTING

We offer a range of organisational consulting services including:

*Benchmarks and Skillscope are registered trademarks of the Center for Creative Leadership, Greensboro, USA

Our training and coaching is designed around a six phase 'coaching' model that aims to develop long term, productive client partnerships and result in positive organisational and behavioural change:

  1. Thorough initial consultation and needs analysis

  2. Encouraging and facilitating client self-awareness and assessment

  3. Tailor-made learning design / Individualised Development Plans

  4. Action learning / skills practice / participation

  5. Identifying practical workplace applications

  6. Follow-up feedback, evaluation and review