"Significantly changed demands are being placed on contemporary workers.  They are being asked to bring more of themselves to work and invest more of themselves in work.  They are being asked to internalise sets of general behaviours or dispositions seen as essential in the new work order."

Australian National Training Authority

High Level Review of Training Packages  Report (2003)




For Excellent Customer Service

  • Customer Service Skills aligned with Excellence
  • Professional Telephone Skills
  • Adapting your Selling Approach to Different Buyers
  • Managing Time and Stress

For Dealing with Difficult Behaviours

  • Handling Difficult Customer/Client Behaviours
  • Managing Critical Incidents and other Confrontations
  • Skills-based Conflict Management

For Coaching and Mentoring

  • Workplace Coaching and Mentoring
  • Assertive Confrontation Skills

For Supervision and Leadership

  • Supervisory Skills
  • People Skills for Managers/Supervisors
  • Effective Negotiation Skills
  • Managing Performance
  • Benchmarking and 360O Feedback
  • Improving Personal Productivity
  • Problem Solving and Decision-Making

For Effective Work Teams/Groups

  • Team Building Models of many types
  • Facilitating Groups towards Increased Productivity
  • Facilitating Small Group Development
  • Improving Teamwork via the "Team Management Systems" (TMS) Profiling Approach

Click here for more information about our Team Development Services